Shipping policy

To ensure consistent quality and fast delivery speeds, AMS (FIT FLEX LTD) has centralized our logistics operations. All orders are processed and shipped directly from our distribution hub in the United States.

• Central Warehouse: 1139 Alton Ave, Rockford, IL 61109, United States.
• We fulfill all domestic and international orders from this single facility to maintain strict quality control.

*Estimates begin once the order is handed to the carrier.

Shipping fees are calculated automatically at checkout based on your delivery address, total package weight, and dimensions.

• Additional surcharges may apply for heavy items or remote delivery areas.

We may offer Free Standard Shipping on qualifying orders during promotional periods.

• Check the announcement bar on our website for current offers.
• Free shipping applies to Standard Ground shipping only. Expedited options are excluded.

• Handling Time: 1 - 2 Business Days.
• Cut-off Time: 2:00 PM (GMT-5). Orders placed after this time are processed the next business day.
• Packaging: All items are securely packaged to prevent damage. Fragile items receive extra protection.

Once your order ships, you will receive an email or SMS with your tracking number.

• Tracking information usually updates within 24 hours of dispatch.
• If you do not see updates after 3 days, please contact our support team.

• Customs & Duties: For orders shipped outside the US, the customer is responsible for any import duties, taxes, or VAT (DDU). FIT FLEX LTD is not responsible for customs delays.
• Lost Packages: If a package is marked as "Delivered" but missing, please contact the carrier first, then our support team.

If you need assistance regarding your shipment, delivery options, or tracking details, please contact us. We are here to help!

• Email: support@amsarmor.com
• Support Hours: Mon - Fri | 9:00 AM - 6:00 PM